SURYADI, D. SERVICE QUALITY IN CASE : KEGAGALAN LAYANAN (SERVICE FAILURE) PERBANKAN SYARIAH DAN STRATEGI PEMULIHAN LAYANAN ( SERVICE RECOVERY). Jurnal Asy-Syukriyyah, [S. l.], v. 21, n. 1, p. 83–105, 2020. DOI: 10.36769/asy.v21i1.100. Disponível em: https://jurnal.asy-syukriyyah.ac.id/index.php/Asy-Syukriyyah/article/view/100. Acesso em: 2 may. 2024.